FAQ

In the Pays de la Loire and Brittany regions, the ingredients used in ANITA & ZAHA products come from areas rich in biodiversity and traditional craftsmanship. In the Pays de la Loire, local producers cultivate aromatic plants and flowers carefully selected for their quality and properties. In Brittany, renowned for its cosmetics industry, the ingredients are rooted in centuries-old traditions, combining modern techniques with respect for the environment. This synergy between the two regions allows ANITA & ZAHA to offer authentic products that blend nature and innovation.

At ANITA & ZAHA, we are committed to offering high-quality cosmetic products, ensuring that over 93% of the ingredients in our formulations are of natural origin. This approach guarantees not only the effectiveness of our products but also respect for your skin and the environment. By choosing natural ingredients, we ensure that every application is gentle and beneficial, while minimizing our ecological impact. Trust ANITA & ZAHA for cosmetics that combine beauty and nature.

At ANITA & ZAHA, we recognize the fundamental importance of offering products suitable for all skin types, including sensitive skin. With this in mind, we have developed a range of fragrance-free products, including our donkey milk shaving soap. This soap, made from premium natural ingredients, is specifically formulated to provide a gentle and soothing shaving experience while minimizing the risk of allergies.
You can have complete confidence in ANITA & ZAHA for your skincare needs, thanks to products meticulously developed to ensure your comfort and well-being. All of our soaps contain 98% naturally derived ingredients, while our shampoo and 3-in-1 body wash are formulated with 94% natural ingredients.
For the sake of transparency and safety, we would like to clarify that the majority of our scented products do not contain any declarable allergens, in accordance with European regulations. Our shaving soap, however, is completely fragrance-free for optimal comfort.

At ANITA & ZAHA, we pay particular attention to incorporating sophisticated fragrances into our cosmetic formulations. Each product is carefully crafted to offer a pleasant sensory experience, combining enjoyment of use with respect for the skin. We firmly believe that beauty is not limited to efficacy, but also encompasses the feeling experienced during application.
That is why the fragrances incorporated into our products are rigorously selected to delicately perfume the formulas, while taking into account skin tolerance.
Our cosmetics are developed in accordance with European standards, with formulas designed for daily use. Furthermore, the fragrances in our products do not contain any declarable allergens, in compliance with current regulations.

Goat's milk from Vendée farms is more than just an ingredient; it's the very essence of ANITA & ZAHA cosmetic products. Imagine skincare that perfectly blends luxury and environmental awareness. Our products, enriched with certified organic goat's milk, offer you an unparalleled skincare experience, gentle on your skin and respectful of our planet.

By choosing ANITA & ZAHA, you're not just opting for natural cosmetics; you're committing to authentic beauty that celebrates the exceptional benefits of goat's milk while supporting sustainable agriculture. Don't miss this opportunity to transform your beauty routine into an act of kindness towards yourself and the Earth. Embrace ANITA & ZAHA and make a difference today!

Donkey milk from farms in the Pays de la Loire region, used in ANITA & ZAHA cosmetic products, is an exceptional ingredient with undeniable moisturizing and soothing benefits. ANITA & ZAHA, a staunch advocate of excellence, guarantees that this milk comes from farms that strictly adhere to organic standards.

This ensures a natural treatment that fully respects the environment. Consumers can therefore benefit from the remarkable properties of this milk with complete confidence, knowing that it meets strict quality and sustainability criteria.

All ANITA & ZAHA products are formulated without palm oil, with the exception of our donkey milk shaving soap, which contains a minimal amount necessary for its composition. This specificity is linked to the formula's structure, designed to meet certain technical criteria.
We carefully select our raw materials, in compliance with current regulations. Our products are developed with environmental considerations and ingredient traceability in mind. Our shaving soap, for example, contains organic donkey milk and argan oil, in a formula suitable for regular use.
ANITA & ZAHA products are manufactured in France and comply with the standards applicable to cosmetic products marketed in the European Union.

ANITA & ZAHA cosmetic products are formulated for use by teenagers and adults. They have been developed to fit into a variety of skincare routines, according to individual preferences and habits.
These products are not intended for use in infants, in accordance with the precautions for use related to this population category.
Some formulas may be suitable for different user profiles, including young or more mature skin. All products are developed in compliance with current European regulations.

To ensure optimal preservation of ANITA & ZAHA cosmetic products, it is imperative to store them in a cool and dry environment, protected from direct sunlight, such as a high shelf.

Furthermore, it is advisable to respect the expiration date indicated on the packaging and not to use products that have undergone changes in odor or texture. By following these recommendations, you will guarantee the effectiveness and quality of your ANITA & ZAHA products.

At ANITA & ZAHA, we would like to emphasize that all small containers, such as samples and travel sizes, are not recyclable. Therefore, we have decided not to produce these samples in order to protect the environment.

Orders placed on the ANITA & ZAHA website are generally shipped within a maximum of two working days (Monday to Friday), following confirmation of your order.
Once your package has been shipped, you will receive a confirmation email including a tracking number, allowing you to track the delivery of your order in real time.
We are committed to providing you with a fast and efficient service to ensure your complete satisfaction.
-In France, delivery times are on average 2 working days after dispatch.
-In the European Union and European countries, allow between 3 and 5 working days.
-Internationally, delivery times vary between 7 and 10 working days.
These delivery times are indicative and may vary depending on our logistics partner, La Poste. All our parcels are sent via Colissimo.
At ANITA & ZAHA, we make every effort to guarantee you a fast and careful shipment.

At ANITA & ZAHA, we have made the exclusive choice of Colissimo delivery: fast, reliable and eco-friendly.
This service, offered by La Poste, perfectly aligns with our values: respect for the environment, reduction and offsetting of CO2 emissions, responsible logistics, and clean transport. That's why we've chosen Colissimo for the delivery of all your orders.
Since signing our contract, we have seen optimized delivery times:
-2 working days on average for France,
-3 to 5 days for Europe,
-7 to 10 working days for international orders.
Colissimo delivers worldwide, reliably and with full tracking. As soon as your order is shipped, you will receive a tracking number to follow your package in real time.
By choosing ANITA & ZAHA, you are choosing careful, fast and environmentally friendly delivery – reflecting our brand's commitments.

At ANITA & ZAHA, we know how much a fast and reliable delivery can make a difference.
That is why we have made the exclusive choice of Colissimo, the service of La Poste recognized for its speed and efficiency, in France as well as internationally.
Whether it's for a last-minute gift or simply to enjoy your purchases without delay, Colissimo guarantees secure and tracked shipping with optimized delivery times. Thanks to this partnership, we are able to deliver your orders as quickly as possible, while respecting our environmental commitments.
Our fast delivery service, combined with Colissimo's expertise, is designed to meet your needs with high standards, comfort and peace of mind.

To simplify your shopping experience, ANITA & ZAHA applies a clear and flat-rate delivery fee policy.
In France, in the countries of the European Union and in the wider European Union, shipping costs are set at €7,20 including VAT for any order whose amount is less than €28 including VAT.
Free delivery is offered for purchases of €28 (including VAT) or more.
For international orders, outside of Europe, a flat rate of €28 including VAT applies to any basket less than €90 excluding VAT.
Delivery is free when your order reaches €90 excluding VAT.

Delivery is free for orders over €60 excluding VAT to Africa (Egypt and Morocco).
All our parcels are shipped via Colissimo, a service of La Poste chosen for its reliability, speed, global coverage, and above all for its commitment to reducing CO₂ emissions – in perfect harmony with the values ​​of our company.

The geographical area to which ANITA & ZAHA ships its products includes all member states of the European Union, France, Switzerland, Liechtenstein, Monaco, the United Kingdom, as well as Norway, Hong Kong, Taiwan, Egypt, Morocco, Brazil, Chile, the United States, Canada, India, Japan, Australia, New Zealand, the United Arab Emirates, Bahrain, Israel, Oman, Kuwait, Panama, Saudi Arabia, and other countries outside Europe. These countries represent the majority of our current clientele.
If a customer does not find their country in this list, we invite them to contact the company by email or via the contact form to explore the possibility of shipping to their destination.

If everything seems to be in order but you still haven't received your order, please don't hesitate to contact our customer service. We're here to help you resolve this issue quickly and efficiently.

If there is an error with your order or if you receive a defective item from ANITA & ZAHA, we recommend contacting our customer service department. To facilitate the processing of your return, exchange, or refund request, please have your order number and photographs of the product in question ready. Our team is available to assist you and quickly resolve any issues, ensuring a fully satisfactory shopping experience.

To modify or cancel an order with ANITA & ZAHA, we recommend logging into your account on our website. Once logged in, please go to the “My Orders” section. There you will find the available options to modify or cancel your order, depending on its status. If you are unable to make these changes or if your order has already been shipped, online cancellation may not be possible. In this case, we advise you to contact our customer service for assistance. We also encourage you to review our return and cancellation policies for further information.

Within the European Union, in accordance with European Directive 2011/83, you have a right of withdrawal. This right allows you to return unopened products (in their original packaging and unused) within 14 days of receipt for a full refund or exchange. This provision aims to ensure your satisfaction and strengthen your confidence in our products. It is essential that items are returned in perfect condition, in their original packaging (including all accessories and instructions), along with your contact information and order number. Return shipping costs are the responsibility of the buyer. For more details, please see our Terms and Conditions.

Return Address:

GEMMALOG / ANITA & ZAHA

6 Craft Street
Boulays Industrial Park
49130 SAINTE GEMMES SUR LOIRE

Customs duties, import taxes, or other fees may vary depending on the destination country and its regulations. These charges are not included in the order price or shipping costs and are the responsibility of the customer. We recommend that you check with your local customs authorities before making your purchase to avoid any surprises upon receipt of your package. 

Yes, payment on the ANITA & ZAHA website is secure. The platform uses advanced security protocols to protect your personal and banking information during your transactions. You can shop with complete confidence, knowing that your data is encrypted and processed with the utmost care.

At ANITA & ZAHA, we offer a diverse range of payment methods to simplify your shopping experience. You can pay by credit card, or through the secure online payment services PayPal, Woo, and Stripe (with the option to pay in 4 installments with no bank fees via PayPal and also via Klarna). We are committed to ensuring the security of your transactions while offering you the flexibility to choose the payment method that best suits you.

The prices displayed for ANITA and ZAHA products generally include value-added tax (VAT), meaning that the total amount due already includes this tax. This ensures complete transparency for customers regarding the final cost of their purchases, thus avoiding any surprises at checkout.

For more detailed information, it is recommended to consult the specific terms and conditions of sale on the official website or contact customer service.

For shipments to countries outside the European Union, products are invoiced excluding taxes, which means the 20% VAT is not applicable. Customs duties may be applied upon delivery. For more complete information, please consult the specific terms and conditions of sale on the official website or contact customer service.

The ANITA & ZAHA website embodies the spirit of a French company that shines in the beauty industry thanks to its expertise and innovation. Each product is the result of exceptional craftsmanship, and ANITA & ZAHA is committed to offering high-quality cosmetics that celebrate the talent of French manufacturers. By choosing these products, you are not simply making a purchase, but participating in a wonderful collective adventure. To discover the inspiring story and values ​​that drive this company, feel free to explore their official website. Together, let's make beauty and innovation shine!

Discover the excellence of our personalized gift sets for your celebrations with ANITA & ZAHA! Organize your Soap Party in a unique and memorable way, and transform every occasion into an unforgettable moment. Whether it's for a birthday, wedding, or any other significant celebration, our bespoke gift sets are designed to infuse a touch of elegance and creativity that will make your events shine. Imagine the joy on your guests' faces when they discover exquisite handcrafted soaps, carefully selected and personalized to reflect your style.
Every detail matters, and we're here to help you create an unforgettable experience. Don't settle for the ordinary; give your loved ones an exceptional celebration that will transport them to a world of refinement and pleasure.
To ensure every aspect of your event is perfect, we recommend placing your order three months before your special date. Don't leave your success to chance; contact us now for a personalized quote. Together, let's make your celebration a memorable event with ANITA & ZAHA!

At ANITA & ZAHA, we are proud to offer you cosmetic products made in France. Our goal is to reduce all unnecessary packaging to respect the environment while providing you with quality skincare. We firmly believe in sustainable and responsible beauty, and we are committed to innovating to reduce our ecological footprint.

ANITA & ZAHA dedicates 1,5% of its revenue to Carbon Dioxide removal and is proud to be a Member of Stripe Climate, a program dedicated to combating climate change through innovative and sustainable solutions.

https://climate.stripe.com/PDRZXC

At ANITA & ZAHA, we are committed to reducing our environmental impact, and this includes using recyclable packaging. We firmly believe that every little helps, which is why we have chosen materials that can be easily recycled. By choosing our products, you are contributing to a more sustainable future. Together, let's make a difference by choosing environmentally friendly packaging.

The company ANITA & ZAHA distinguishes itself through its unwavering commitment to excellence, offering a range of carefully crafted products for demanding professionals.
We don't just supply products; we offer recognized expertise that will elevate your business to new heights. Our ANITA & ZAHA products are not only palm oil-free but also enriched with organic goat's milk or organic donkey milk, guaranteeing impeccable quality while respecting the environment. By choosing our products, you're opting for eco-responsible products while ensuring customer satisfaction with truly distinctive offerings.
Furthermore, we understand the importance of accessibility for professionals. That's why we offer competitive wholesale rates, tailored to all market players, whether they are small retailers, self-employed individuals, supermarkets, pharmacies, or companies in the tourism sector.
Every client deserves individual attention, and we are committed to providing you with a tailored service that meets your expectations. Don't miss this opportunity to transform your offering and delight your customers. Contact us today to request a personalized quote at the following address: contact@anita-zaha.fr Together, let's make your success our priority.

At ANITA & ZAHA, we provide free countertop displays to showcase our products and ensure their visibility to our professional clients. We have chosen displays made from solid oak, sourced responsibly in France, combining quality, elegance, and environmental responsibility. These displays are carefully designed to attract attention while reflecting the refined identity of our brand.
Please note that the availability of these display stands is subject to a minimum order quantity.

At ANITA & ZAHA, we offer several delivery options tailored to the needs of professionals. Whether you're a retailer, distributor, or business partner, we provide flexible options to ensure your orders arrive on time. Our solutions include standard delivery, which is fast and reliable, as well as express options for urgent needs. We also offer the option to pick up your orders directly from our premises, allowing you to optimize your inventory management. Whatever your choice, our team is available to assist you and ensure a smooth and efficient delivery experience.

ANITA & ZAHA is pleased to announce the expansion of its export activities to markets outside the European Union. This international expansion allows the company to showcase its expertise and creations to a global clientele.
Thanks to a meticulously developed export strategy, ANITA & ZAHA is committed to upholding quality standards while meeting the specific requirements of foreign markets, thereby highlighting the innovation and authenticity of its products. Furthermore, the company ensures compliance with all applicable international customs procedures.

At ANITA & ZAHA, we offer attractive volume discounts for large quantity orders from professionals, to support their business needs while guaranteeing excellent value for money.

At ANITA & ZAHA, we accept several payment methods suitable for professionals, including PayPal, bank transfer and secure credit card payments, in order to facilitate transactions and guarantee a smooth and reliable experience.

At ANITA & ZAHA, we offer dedicated after-sales service to our professional clients, governed by clear and transparent terms and conditions. These conditions define the return, exchange, and warranty procedures to ensure prompt and efficient support should the need arise. Our team remains available to assist our partners throughout their experience with our products.

At ANITA & ZAHA, we offer the option to personalize our products and their packaging for business orders. A minimum lead time of three months is required to ensure that the work is carried out with professionalism, meticulous attention to detail, and passion, thus guaranteeing the quality and authenticity inherent to our brand.

At ANITA & ZAHA, our commitment to social and environmental responsibility rests on three fundamental pillars: environmental protection, particularly through the reduction and elimination of CO2, education, and intercultural enrichment.
Thus, 1,5% of our revenue is automatically donated to support projects dedicated to CO2 elimination, demonstrating our commitment to taking concrete action for a sustainable future.